A better internet is possible, one that empowers people to choose how their personal information is used. This might seem daunting, or even impossible, but at Proton, building this better internet is what we do every day.
Proton was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). Our first product, Proton Mail, is now the world’s largest encrypted email service. Subsequent Proton products, such as Proton VPN, Proton Calendar, and Proton Drive, use end-to-end encryption that gives our users full control over how and with whom their data is shared.
Today, Proton is making privacy universally accessible to more than 50 million registered users, including journalists, some of the world’s largest organizations, and people in more than 180 countries. Our diverse and dynamic team is made up of more than 400 members representing over 30 different nationalities. While we are based in Geneva, Switzerland, we have offices in Zurich, Prague, London, Vilnius, Skopje, Taipei, and many more employees working remotely around the world.
New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens use our products so they can choose who, if anyone, sees their information. Join us at one of Europe’s fastest-growing companies to help us solve challenging problems and build new products that will reach hundreds of millions of people. We want to create more than just one of the world’s most impactful tech companies, we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas, and your ambition to make it happen.
Purpose of the role
As a Customer Support Technical Platform Operations Specialist, you’ll be working on configuration and implementing changes in the customer support platforms, administering users, macros, triggers and dashboards, preparing reports, working on processes, tools and other SW designs in the Customer Support department. You will coordinate projects with related teams to ensure the efficient execution of initiatives. Ensures optimal process flows at the department level. Shares skills and knowledge with others within the teams and provides leadership for operational excellence. Performs statistical and root cause analysis to provide customer feedback and trends to the CS team and throughout the organization.
What you will do
Why you should join Proton
Proton uses the Recruitee recruitment platform for a more effective hiring process and a better candidate experience. Your data will always be kept confidential and is not shared with any third parties. Keep in mind that you will receive emails from the email address email@example.com or other addresses on the protonmail.recruitee.com domain.
Due to recent scams, please be careful with any suspicious emails pretending to be Proton team and forward them to firstname.lastname@example.org. Proton will never ask for payments from candidates.
Proton does not accept unsolicited resumes from any sources other than directly from a candidate. Proton will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation when the relevant candidate is employed by Proton. By applying to a role at Proton, you acknowledge that we will process and store your personal data for at least the duration of the hiring process and as necessary to enter a contractual relationship with you.