A better internet, where privacy is the default, is possible. Building this better internet might seem daunting or even unthinkable, but at Proton, this is what we do every day.
Proton was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). Our first product, Proton Mail, is now the world’s largest encrypted email service. Subsequent Proton products, such as Proton VPN, Proton Calendar, and Proton Drive, give our users full control over how and with whom their data is shared.
Today, Proton makes privacy universally accessible. Journalists from outlets like The Guardian and The New York Times, some of the world’s largest organizations, and people in more than 180 countries have signed up for over 70 million accounts. Our diverse and dynamic team is made up of more than 400 members representing over 40 different nationalities. While we are based in Geneva, Switzerland, we have offices in Zurich, Prague, London, Vilnius, Skopje, Taipei, and many more employees working remotely around the world.
Join one of Europe’s fastest-growing companies to help us solve challenging problems and build new products that will reach hundreds of millions of people. We want to create more than just one of the world’s most impactful tech companies; we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas, and your ambition to make it happen.
Purpose of the role
The MSA department is a highly multi-disciplinary group started in 2019 to tackle difficult mail delivery, spam and abuse problems. We built sophisticated systems from scratch that combine human intelligence and machine learning to make tens of millions of realtime or asynchronous decisions each day. As of 2022, our three areas of focus are 1) mail delivery and spam, 2) abuse and account security, and 3) site reliability of Proton. Over the past 3 years, our custom systems have reduced spam filter misclassifications by over 50%, blocked millions of abusive bulk signups, protected hundreds of thousands of users from account compromise by attackers, and mitigated hundreds of DDoS attacks. In order to move fast with limited resources, we are organized into autonomous teams responsible for the whole system, with expertise across infrastructure, data storage, backend, frontend, machine learning, security and operational excellence. In 3 years, we grew from 2 engineers to over 30 engineers and analysts, spread across 3 continents for 24/7 coverage. We are looking for humble, mission-driven, systems-thinking people who want to make a big impact in a startup environment.
What you will do
MSA builds and maintains many custom dashboards that help us fight spam and abuse, monitor traffic and critical Proton services, and support the daily workflows of over 100 customer support agents. You will work with other engineers and analysts to design and build these dashboards. As an engineering-driven organization, MSA currently doesn't have product or project managers, so you will have the opportunity to play those roles and lead the whole planning and development process. The work is heavily focused on data visualization and supporting efficient workflows for humans to take action and interact with our sophisticated systems.
Why you should join Proton
Proton uses the Recruitee recruitment platform for a more effective hiring process and a better candidate experience. Your data will always be kept confidential and is not shared with any third parties. You will receive emails from the email address firstname.lastname@example.org or other addresses on the protonmail.recruitee.com domain as part of the recruitment process.
Proton does not accept unsolicited resumes from any sources other than directly from a candidate. Proton will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation where Proton employs the relevant candidate.
By applying to a role at Proton, you acknowledge that we will process and store your personal data for at least the duration of the hiring process and as necessary to enter a contractual relationship with you.